top of page

private policy

As you may be aware there is new Data Protection Legislation, which came in to force in the UK on 25th May 2018. The General Data Protection Regulation (GDPR), is EU wide legislation, and is currently being enacted into UK law and will become the 2018 Data Protection Act.  ​As a Member of PPS, we are obligated to advise you how we will be handling your data to comply with the new General Data Protection Regulation (GDPR).  We have created this privacy statement for in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with. We hold the privacy of your personal information in the highest regard.

We recognise the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.

what are our details?

Studios 1F13, & 1F14
The Biscuit Factory
4-6 Anderson Place, Edinburgh


what does "consent" mean?

Consent means that the individual (You) have given clear consent for us the business to process your personal data for a specific purpose

what information do we need?

To join classes at Pivot Pole Studio, we require you to complete a health and safety PAR-Q (Physical Activity Readiness Questionnaire). The information required for this is your name, phone number, email address, home address, date of birth, as well as information about your health, sports and fitness experience and the name, phone number of your emergency contact. We may also, from time to time, take photos and video recordings of classes for social media and promotions, or share your images and videos. This is always with your permission and  consent.

how do we collect your data?

When you sign up to our TeamUp booking system & website, you will provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and websites use information collected on an aggregate basis as you and others browse the website.

why & how long is it retained?

We require all the details above in order to ensure it is safe for you to participate in our classes, or if we need to make modifications to our lessons to benefit you.  We will store your information indefinitely in our secure system, or for 5 years after you have finished attending classes at Pivot Pole Studio.  You do not have to share your details with us, but if you do not we cannot allow for you to participate in class at Pivot Pole Studio.  Pivot Pole Studio may also use your email address or phone number to get in touch with you in case of class reminders or emergency/last minute class amendments/ cancellations.​

We will only use your data for the purpose for which it was collected. Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customize our site’s content, layout, services and for other lawful purposes. These uses improve our services and better tailor it to meet your needs.

However please note it is a condition of our Insurance Policy and generally accepted UK wide to take and retain client records. These records shall be kept for at least 7 years following the last occasion on which session was booked or attended.  In the case of session involving minors, it is advisable that records should be kept or at least 7 years after they reach the age of majority (18). After which your information will be securely erased as requested.

where is my data stored?

Please note some systems below have their own GDPR policies

• Booking SystemTeamUp 
• Payment Systems:  Stripe
• Marketing: Mailchimp

From time to time, Pivot Pole Studio would like to send you information about the services we offer, events or special offers, using the information you have provided (predominantly email), however you need to agree and willingly opt in to receive our newsletter. You may unsubscribe from our newsletters at any point by clicking “unsubscribe” or emailing us at


will we share your information?

No, Pivot Pole Studio will never share your data with anyone else. We may, from time to time, take photos and video recordings of classes for social media and promotions, or share your images and videos. Pivot Pole Studio will always ask permission from the owner to share your images/ videos publicly and you are under no obligation to agree to sharing. 

can i make a complaint?

Yes, please contact us in the first instance on if you have any questions or issues with our private policy or the information we hold on you.  Should you be unhappy with our response you can also contact the ICO (Information Commissioners Office. You can find their contact details here at:

who has access to my details?

Only those who need to see your information to fulfil the business requirements will see your information. This will be Jess Knapper, the Owner & Lead Instructor of Pivot Pole Studio.  Personally identifiable information or business information will not be shared with parties except as required by law.   Health & safety information will be shared (where relevant such as when your health may be impacted by certain activities in class) with other Pivot Pole Studio Instructors.

sharing & selling information

We do not (and never will) share, sell, lend or lease any of the information that uniquely identify a client (Such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

acquisition / change of owner

In the event that the website (Or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.

your consent

By using our services you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.

bottom of page