I'm new to pole and I don't know where to start?


Firstly, congratulations on taking that first step towards your pole journey; We can't wait to welcome you to Team PPS! If you’re brand new to Pole and haven’t done so yet, we recommend trying out a Taster Session with us. We run these regularly every month and are suitable for complete beginners. To book a Taster Session, head to our Schedule on our website, or follow the Book Now button on our Facebook page to select your chosen session from the Schedule. You can see all our upcoming sessions on our Facebook Events page.

If you enjoyed your Taster Session you can book our 6-week Intro to Pole series. This is designed to teach you all the important fundamental techniques, terminology and skills that will help you progress on your pole journey. We feel this series is a great way to build a base level of strength for pole, get to know our studio, Instructors so you can make an informed decision and give you enough time to see if pole is for you or not. After you've completed your 6 week course, you can join in with P1 classes.

PLEASE NOTE: As a result of COVID, we are currently operating at limited capacity and unable to welcome new students or run our Taster Sessions and Intro to Pole course. Please keep checking back, follow us on social media and sign up to our newsletter for latest updates.




I've done pole elsewhere before but unsure which class is right for me?


If you’ve done pole before and want to try classes, meet our Instructors, and see our studio before becoming a Member, you will be welcome to book into a class. Please get in touch with us at info@pivotpolestudio.co.uk to see which class would be best for you, or read our class descriptions here. You are also welcome to attend as many of our Practice Sessions on pay-as-you-go without becoming a Member of our regular classes.

PLEASE NOTE: As a result of COVID we are running at limited capacity and currently unable to welcome new Members. Please keep checking back, follow us on social media and sign up to our newsletter for updates.




Am I too big / small / old / weak/ unfit/ inflexible to start Pole?


Not at all. Anyone can come and enjoy our pole classes. There are absolutely no pre-requisites for strength, flexibility, or skill level to join any of our classes and whatever level you are coming in at we look forward to building upon whatever strength/ flexibility you have and achieve your goals.

There is no upper age limit to our classes (some of our Members are enjoying Pole in their 60s onwards) however, you must be over 16 to join as a Member.

Many students start their training with no fitness/ dance background and thinking they are too weak. Throughout your training you’ll be given strengthening exercises to help with this, but the best thing you can do to build upper body strength is to practice! Just by trying what you are learning will start building muscle and you’ll notice a difference in no time!




Do your classes have a weight / age / gender limit?


In short: NO!

Our poles are professional, dual lined competition poles and have no weight limit. And no, you won't break our poles...

There is no upper age limit to our classes (some of our Members are enjoying Pole in their 60s!) however, you must be over 16 to join as a Member.

Dance, movement and feeling good in your body should be a privilidge for everybody. We welcome all no matter your size, age or gender identity.




I'm transgender. Can I come to class?


Absolutely! Our priority is creating a space for safe movement for everyBODY regardless of your gender identity or expression. We ask for all our clients to share their pronouns with us on our online form when signing up prior to class so we can welcome you just as you are and we endeavour to make our teaching as gender neutral as possible. If you would prefer a pole class that caters solely to transgender, intersex and non-binary folx we also will be working with our friends at Trans For Motion to offer these classes (which are all free/ donation based) in future!




How big are classes?


Our studio has 3 professional competition X-poles. We like to keep our classes small at 2 people per pole, which gives you plenty of time both training on the equipment and one-on-one time with your Instructor. Intro to Pole is capped at a maximum of 3 people per pole, so 12 people per class.

PLEASE NOTE: As a result of COVID-19, our classes are currently operating at 50% capacity with 1 person per pole (3 people maximum) and we are not running our Intro to Pole course.




What should I wear to class?


For our pole classes we recommend shorts (3/4 leggings are suitable for Introto Pole) and a vest top. Skin is needed for grip. There's no rush for you to rush to wear shorts but please bear in mind lots of moves will be impossible to do without skin contact.

For our Mobility & Flexibility classes please wear something loose and comfortable to allow you to move. We recommend layers to keep you warm (socks, leg warmers leggings, jumper and back warmers).

For Exotic Pole and Floor Flow please wear something that makes you feel fantastic. Heels are optional but if wearing them, they must be indoor Pole specific heels only (such as Pleasers). Kneepads are a must and you can buy these in our online store if you need them. We also recommend if you are new to heels starting off with 6" to build up strength and stability before progressing onto 7"+ inch heels.

For Pole Flow, please bring pole shorts, leggings, kneepads and socks. Our routines change from course to course!




Do you offer Student / NHS discount?


Yes! We offer 10% student and NHdiscount on all of our Class Packs (4, 8 or 12 classes), Practice Packs (4, 8 and 12 sessions), Intro to Pole 6 Week Series and Lapdance Like a Boss 4 week course! Simply enter the code PPS10 at checkout. Please note you will be required to bring, or send over in advance, a valid and up to date copy of your student/ NHS ID otherwise you will be required to pay full price.

PLEASE NOTE: As a result of COVID we are currently unable to offer our Clacck Packs, Practice Packs, or courses.




How do I book a class?


Simply head to our Schedule on our website and use the calendar to book your chosen classes. Don't forget to check out our Class Packs, under Memberships before you book your classes; you could be saving money when buying in bulk!

You'll need to sign up as a customer, read and agree to our T&C's, Studio Etiquette and complete a short health and safety form before you can book classes. This all takes only a couple of minutes!

PLEASE NOTE: As a result of COVID we are currently not offering any Class Packs for our classes. All in studio classes are PAYG. The only Memberships available are our Online Tutorials and if you are looking to book a 2:1.




How do I unregister from a class I've booked?


All classes, including PAYG, are paid in advance and wholly non-refundable at the time of booking. We have a 24-hour cancellation policy for all classes (unless specified, such as workshops and 1:1 sessions) where a credit will be reapplied to your account (it will still retain it's original expiration date). You can cancel your class by logging into your account and unbooking on your Profile. We recommend you do this to open a space up for other Members. Your account will be credited accordingly. For any classes cancelled within 24 hours of the class will be lost and not reimbursed in any way.

1:1 sessions have a 48 hour cancellation policy where a credit will be reapplied to your account.

For courses, such as Intro to Pole and Lapdance Like a Boss, you do not need to cancel your space if you cannot attend one of the 2 weeks. Simply drop us an email to let us know you cannot make it.

PLEASE NOTE: As a result of COVID we are operating at limited capacity with just 3 spaces per class. Out of respect for the studio, Instructors and fellow Members please unregister with as much notice as possible if you cannot make it (ideally more than 4 hours). We have a stricy no-show policy meaning you're future sessions will be cancelled if you are a no show and you may be permitted for booking in future. Simply cancel!




What happens if I'm running late for class?


We ask for all Members to be at the studio at least 10 – 15 minutes before class is due to begin. We have a strict door policy, as we are located in a secure building with no buzzer system, so you will be asked to wait outside and will be let in 5 minutes before class. Classes will start at the specified start time, so to remain fair to your Instructor and other Members, we do ask for you to arrive early. In the interest of safety, if you miss the warm up you will not be permitted into class.

Please note calls/ texts/ social media messages will not be seen or responded to if you are late and trying to enter the building as Instructors full attention will be on the class and we are not insured to leave classes unattended to come let latecomers in.

There will be no reimbursement for sessions missed due to lateness.




Can I join online classes if I'm not a student at the studio?


Yes! We welcome absolutely everyone to our online classes.




Do I need a home pole for online classes?


The majority of our online classes are pole free! With the exception of Pole Tricks and Pole Choreo all our other classes are completely floor based and require minimal equipment (for example blocks, straps, yoga mat, access to a bit of wall) but alternatives can be offered if you do not have access to these. You don't even need a big space; we appreciate all our students are training in different spaces so we can adapt our lessons to suit you individually.




Are recordings available for online classes?


All our online classes are recorded at the time. After class the recording is emailed to everyone who had booked on (regardless of if you attended the live class or not) and recordings will be available for 6 days after for Members to redo or complete if you missed the live class. PLEASE NOTE: We do not take requests or payments for recordings for classes after class has passed. Please book classes in advace (even if you cannot make the live class time) and wait for the recording or book in for the following week if you missed out on booking.




How does the waitlist work?


Our classes are very popular, which means we offer a waitlist option. Waitlist spaces are available on a first come, first serve basis. You'll be given 20 minutes to either confirm or reject your waitlist spot should a spot become available. You'll get an email and you can also sign up for text notifications if you cannot access your emails during the day.




How do I sign up for text notifications?


Sometimes you can't access your emails easily, so did you know you can also sign up for text notifications if a space becomes available in a class you're on the waitlist for? It's free and easy to sign up! Just follow these steps.




How do I choose which Class Pack to pay with?


Do you have multiple Class Packs on your account? You can choose which pack to pay for your class with by clicking on "Other registration options" before confirming your booking.

PLEASE NOTE: As a result of COVID we are not offering Class Packs at present and all Class Packs are not applicable. If you have a Class Pack we ask for you to email us to convert your remaining credits into account credit.




How do I change my payment/ card details in Team Up?


You can add and remove payment methods and cards from your TeamUp account anytime. You can read how to do so here.




I have a Class Pack but it's not letting me register for class. What should I do?


Please note our Class Packs / Practice Packs/ Packs of 1:1s are valid from the date of purchase. You can view your expiration date of your class pack on your TeamUp account under "My Account" >> "Memberships". PPS will not amend your expiration date under any circumstances and you are responsible for using your credits on time.

PLEASE NOTE: As a result of COVID we are currently not offering Class Packs and all existing Class Packs are paused. You cannot use your existing credits to book classes however you can convert your credits to general account credit. Please email us to arrange.




How do I sign up for Online Tutorials?


Simply head to Memberships on TeamUp here and subscribe. You can subscribe any time of the month and you'll be billed pro-rata for the remainder of the current month before being billed £30 in full on the 1st of the next month.




How do I cancel my Online Tutorial subscription?


Sorry to see you go! Just drop us an email to info@pivotpolestudio.co.uk to request to cancel your Subscription. You can do this at any time. You'll still have access for the remainder of the month but will not be charged once the new month comes in. You can resubscribe any time.




Do you offer gift certificates?


Yes! You can purchase these via our store online. We offer gift vouchers from £10 - £250. These will be emailed to you after ordering.

Gift vouchers can be used on any of our Class Packs, Single Class Credits, Practice Packs, Private Sessions, merchandise or in house workshops. They are not applicable on guest instructor workshops.

To validate your gift voucher please email us with the code on your voucher and we'll apply a credit to your account. This credit (and outstanding balance) will be visible on your Team Up account when you come to pay.




I want to buy a pole, can you help?


Yes! We are an authorised re-seller of X-Pole (which are the same brand we have in the studio). You can receive 10% off a new pole if ordering through us. All the information on how to order your pole is here.




Do you hire out poles?


If you have an event or photoshoot and need a stage pole, we have 2 x 45mm chrome X-Stage Lites available for hire. Simply email us for more information. Please note we require for you to have your own insurance prior to hiring.




I love the music in class! Can I follow you on Spotify?


Thank you! We love our music too! You can follow us and all our playlists on our Spotify here.




Do you sell pole wear?


Our Online Shop and in-studio Retail Corner sells a whole host of stuff to fulfill all your pole needs. We sell pole grip (for hands and body), bath salts, knee pads, bags, hats, hoodies and our own exclusive line of pole wear (shorts, bras, crop tops, leggings, back warmers). You can shop our online store here. Our pole wear (by Polecat Apparel) is sized XS - XL but we will also gladly place customer orders for sizing which falls out of the below sizing chart. This is at no extra cost.




Are you hiring?


From time to time we will be seeking Instructors. If this is something you're looking to get into you can read all about our vacanies an what we look for in a Team Member here.




Can I wear Pole/ Stripper heels in class?


Absolutely! We have the upmost respect for the origins of Pole Dance and strippers and sex workers who paved the way for us to do what we love! Stripper shoes are a piece of equipment and should be treated as such so we recommend if you are new to heels, starting off with 6 inch heels or less to strengthen your ankles. Then you can progress to 7 icnhes onwards once you gain confidence and ankle stability. No outdoor shoes or standard heels are permitted in the studio. Heels must be pole specific (such as Pleasers, Elle Shoes etc) as these are specially designed for dancing.




Do you offer Private Lessons for 2 or more people?


Absolutely! If you're looking for a Private Lesson for 2 people you'll each need to buy a 2:1 Credit for £22.50 per person before booking on the calendar. You can buy this credit here. If you're looking for a Private Lesson for 3 or more people please email us to arrange! All Private Lesson slots on the calendar are open for 2 people to make it easier for 2:1s to be booked.




Is there parking available at the studio?


Yes, there is free on-street parking outside the Biscuit Factory, where our studio is located. Please note, PPS does not accept any responsibility or liability for any damage or loss to personal property inside or outside of the studio, which includes the parking areas.




Are there changing facilities at the studio?


At this time we do not have changing facilities, please come to class ready. There are bathrooms available should you need to change at the studio and we have locker facilities to store your items safely.

PLEASE NOTE: As a result of COVID we are asking all Members to try and come to the studio ready to go.




What happens to my pre-lockdown credits?


We understand alot of Members had Class Packs/ Credits on their account before lockdown. During lockdown we paused all of these Memberships and removed the expiration dates. This means your Credits are secure for when we are able to resume as normal. If you would like to convert any Credits on your account to general account credit to use on any online or in-studio classes you can do this easily by emailing us here.




I can't use my pre-lockdown credits to book a class?


As we are running classes at 50% capacity (3 students per class), we have had to change our pricing structure and remove our Class Packs temporarily. This means your existing Class Packs are currently not valid (however they are paused and protected for when we revert back to normal). You can convert your existing Credits to general account credit to use on any online or in studio classes easily by dropping us an email.





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