I'm new to pole and I don't know where to start?


Firstly, congratulations on taking that first step towards your Pole journey; We can't wait to welcome you to Team PPS! If you’re brand new to Pole, then our 6 Week Intro to Pole Course is for you! We run 4 x courses every 6 Weeks. This is designed to teach you all the important fundamental techniques, terminology and skills that will help you progress on your Pole journey. We feel this series is a great way to build a base level of strength, get to know our Studio & Instructors so you can make an informed decision and give you enough time to see if Pole is for you or not. After you've completed your 6 week course, you can join in with P1 classes, which are PAYG.




I've done pole elsewhere before but unsure which class is right for me?


If you’ve done pole before and want to try classes, meet our Instructors, and see our Studio before becoming a Member, you will be welcome to book into a class. Please get in touch with us at info@pivotpolestudio.co.uk to see which class would be best for you, or read our class descriptions here. You are also welcome to attend as many of our Open Training Sessions on PAYG without becoming a Member of our regular classes.




Am I too big / small / old / weak/ unfit/ inflexible to start Pole?


Not at all! Anyone can come and enjoy our classes. There are absolutely no prerequisites for strength, flexibility, or skill level to join any of our classes and whatever level you are coming in at we look forward to building upon whatever strength/ flexibility you have and achieve your goals. Most importantly, we want to give you an opportunity to get out of your head and into your body.

There is no upper age limit to our classes (some of our Members are enjoying Pole in their 60s onwards) however, you must be over 16 to join as a Member.

Many students start their training with no fitness/ dance background and thinking they are too weak. Throughout your training you’ll be given strengthening exercises to help with this, but the best thing you can do to build upper body strength is to practice! Just by trying what you are learning will start building muscle and you’ll notice a difference in no time!




Do your classes have a weight / age / gender limit?


In short: NO!

Our Poles are professional, dual lined competition poles and have no weight limit. And no, you won't break our poles...

There is no upper age limit to our classes (some of our Members are enjoying Pole in their 60s!) however, you must be over 16 to join as a Member.

Dance, movement and feeling good in your body should be a privilege for everybody. We welcome all no matter your size, age or gender identity.




I'm transgender. Can I come to class?


Absolutely! Our priority is creating a space for safe movement for everyBODY regardless of your gender identity or expression. We ask for all our Members to share their pronouns with us on our online form when signing up prior to class so we can welcome you just as you are and we endeavour to make our teaching as gender neutral as possible.




How big are classes?


Our studio has 3 professional competition X-poles. We like to keep our classes small at 2 people per Pole, which gives you plenty of time both training on the equipment and one-on-one time with your Instructor.




What should I wear to class?


For our Pole classes we recommend shorts (3/4 leggings are suitable for Intro to Pole) and a vest top. Skin is needed for grip. There's no rush for you to rush to wear shorts but please bear in mind lots of moves will be impossible to do without skin contact.

For our Flexibility Flow classes please wear something form fitting and comfortable to allow you to move. We recommend layers to keep you warm (socks, leg warmers leggings, jumper and back warmers) as keeping warm is key for successful stretching!

For SXY Pole Workshops please wear something that makes you feel fantastic. Heels are optional but if wearing them, they must be indoor Pole specific heels only (such as Pleasers). Kneepads are a must and you can buy these in our online store if you need them. We also recommend if you are new to heels starting off with 6" to build up strength and stability before progressing onto 7"+ inch heels.

For Pole Flow, please bring pole shorts, leggings, kneepads and socks. Our routines change from workshop to workshop!




Do you offer Student / NHS discount?


We do not offer Student or NHS discount at this time, however we do offer Class Packs for all our Classes. Meaning the more you train, the more you can save!

If you're a Student at Edinburgh Napier University, we host and teach their Pole Dance Sports Club classes weekly, which you're welcome to join. Please get in touch with us for more details on how to join.




How do I book a class?


Simply head to our Schedule on our website and use the calendar to book your chosen classes. Don't forget to check out our Class Packs, before you book your Classes; you could be saving money when buying in bulk!

You'll need to sign up as a customer, read and agree to our T&C's, Studio Etiquette and complete a short health and safety form before you can book classes. This all takes only a couple of minutes!




How do I unregister from a class I've booked?


All classes, including PAYG, are paid in advance and wholly non-refundable at the time of booking. We have a 24-hour cancellation policy for all classes (unless specified, such as workshops) where a credit will be reapplied to your account (it will still retain it's original expiration date). You can manage & cancel your class bookings by logging into your account and unbooking on your Profile. We recommend you do this to open a space up for other Members. Your account will be credited accordingly. For any classes cancelled within 24 hours of the class will be lost and not reimbursed in any way.

For courses, such as Intro to Pole you can log into your TeamUp account and opt out of the sessions you cannot attend so your Instructor knows you will not be joining.

Out of respect for the studio, Instructors and fellow Members please unregister with as much notice as possible if you cannot make it (ideally more than 4 hours). We have a stricy no-show policy meaning you're future sessions will be cancelled if you are a no show and you may be permitted for booking in future. Simply cancel!




What happens if I'm running late for class?


We ask for all Members to be at the studio at least 10 – 15 minutes before class is due to begin. We have a strict door policy, as we are located in a secure building with no buzzer system, so you will be asked to wait outside and will be let in 5 minutes before class. Classes will start at the specified start time, so to remain fair to your Instructor and other Members, we do ask for you to arrive early. In the interest of safety, if you miss the warm up you will not be permitted into class.

Please note calls/ texts/ social media messages will not be seen or responded to if you are late and trying to enter the building as Instructors full attention will be on the class and we are not insured to leave classes unattended to come let latecomers in.

There will be no reimbursement for sessions missed due to lateness.




How does the waitlist work?


Our classes are very popular, which means we offer a Waitlist option, and we highly recommend using it! Waitlist spaces are available on a first come, first serve basis. You'll be given 20 minutes to either confirm or reject your waitlist spot should a spot become available. You'll get an email and you can also sign up for text notifications if you cannot access your emails during the day.




How do I sign up for text notifications?


Sometimes you can't access your emails easily, so did you know you can also sign up for text notifications if a space becomes available in a class you're on the waitlist for? It's free and easy to sign up! Just follow these steps.




How do I choose which Class Pack to pay with?


Do you have multiple Class Packs on your account? You can choose which pack to pay for your class with by clicking on "Other registration options" before confirming your booking.




How do I change my payment/ card details in Team Up?


You can add and remove payment methods and cards from your TeamUp account anytime. You can read how to do so here.




I have a Class Pack but it's not letting me register for class. What should I do?


Please note our Class Packs / Practice Packs/ Packs of 1:1s are valid from the date of purchase. You can view your expiration date of your class pack on your TeamUp account under "My Account" >> "Memberships". PPS will not amend your expiration date under any circumstances and you are responsible for using your credits on time.




Do you offer gift certificates?


Yes! You can purchase these via our store online. We offer gift vouchers from £10 - £250. These will be emailed to you after ordering.

Gift vouchers can be used on any of our Class Packs, Single Class Credits, Practice Packs, Private Sessions, merchandise or in house workshops. They are not applicable on guest instructor workshops.

To validate your gift voucher please email us with the code on your voucher and we'll apply a credit to your account. This credit (and outstanding balance) will be visible on your Team Up account when you come to pay.




I want to buy a pole, can you help?


Yes! We are an authorised re-seller of X-Pole (which are the same brand we have in the studio). You can receive 10% off a new pole if ordering through us. All the information on how to choose & order your pole is here.




I love the music in class! Can I follow you on Spotify?


Thank you! We love our music too! You can follow us and all our playlists on our Spotify here.




Do you sell Pole Wear?


Our Online Shop and in-studio Retail Corner sells a whole host of stuff to fulfill all your pole needs. We sell pole grip (for hands and body), bath salts, knee pads, bags, hats, hoodies and our own exclusive line of pole wear (shorts, bras, crop tops, leggings, back warmers). You can shop our online store here. Our pole wear (by Polecat Apparel) is sized XS - XL but we will also gladly place customer orders for sizing which falls out of the below sizing chart. This is at no extra cost.




Are you hiring?


From time to time we will be seeking Instructors. If this is something you're looking to get into you can read all about our vacanies an what we look for in a Team Member here.




Can I wear Pole/ Stripper heels in class?


Absolutely! We have the upmost respect for the origins of Pole Dance and Strippers and Sex Workers who paved the way for us to do what we love! Stripper shoes are a piece of equipment and should be treated as such so we recommend if you are new to heels, starting off with 6 inch heels or less to strengthen your ankles. Then you can progress to 7 icnhes onwards once you gain confidence and ankle stability. No outdoor shoes or standard heels are permitted in the studio. Heels must be pole specific (such as Pleasers, Elle Shoes etc) as these are specially designed for dancing.




Do you offer Private Lessons for 2 or more people?


Absolutely! If you're looking for a Private Lesson for 2 people you'll each need to buy a 2:1 Credit for £22.50 per person before booking on the calendar. You can buy this credit here. If you're looking for a Private Lesson for a bigger group please get in touch with us to arrange! All Private Lesson slots on the calendar are open for 2 people to make it easier for 2:1s to be booked.




Is there parking / bike storage available at the studio?


Yes, there is free on-street parking outside the Biscuit Factory, where our studio is located.

For bicycles, there are railings across the road, or if you prefer, you can bring your bike inside.

Please note, PPS does not accept any responsibility or liability for any damage or loss to personal property inside or outside of the studio, which includes the parking areas.




Are there changing facilities at the studio?


At this time we do not have changing facilities, please come to class ready. There are bathrooms available should you need to change at the studio and we have locker facilities to store your items safely.

PLEASE NOTE: As a result of COVID we are asking all Members to try and come to the studio ready to go.





FAQ'S