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First time at Pivot Pole Studio? Here's what you'll need to know!
DON'T BE LATE!
We are located in a secure building which is locked to the public. This means you cannot let yourself in. Your instructor will come let you in 5 minutes before your session is due to start from the main doors on Anderson Place. If you are late, you will miss your class as we do not have a buzzer or a phone, nor can we check emails & social media during teaching hours. Be sure to be on time! No refunds or credit extensions will be given if you're late. This is part of our tenancy agreement with our landlords so thank you for understanding!
CANCELLATIONS POLICY
When you book with us, it's understood that you've read and accepted the cancellation policy for that specific class or service. Payments are non-refundable. For Intro to Pole, if you cancel with 72 or more hours' notice, your payment becomes account credit for future use. Cancellations under 72 hours are non-transferable unless your spot gets filled. Tasters are non-refundable with no exceptions. Private, Semi-Privates, Private Studio Hire and PAYG group classes have a 24-hour cancellation window—cancel in time and the credit goes back to your account. Photoshoots and guest workshops may have different rules, so always check the details on TeamUp before booking.
WAITING LISTS
Waitlist options vary by class & course type, so please read carefully before booking. PAYG classes, Tasters, Private Lessons, and Studio Hire all have a waitlist; just click into the class on TeamUp to join and make sure to sign up for text alerts. If a space opens more than 48 hours before class and you have credit, you'll be auto-booked—unregister if you can’t attend. If it’s less than 48 hours, you’ll get a text and email with 20 minutes to accept before it goes to the next person. Courses don’t have a waitlist, but if you want to hear about cancellations in full ones, email info@pivotpolestudio.co.uk.
First time poling? Here's some handy tips & what to expect from your first class; from what to wear and why you have zero reason to feel nervous!
HANDY TIPS FOR NEWBIES
Wear form fitting clothes that allow you to move. keeping grip points like the backs of the knees, shins, and armpits bare will help for gripping, but comfort is key so we won't push you to wear anything that makes you uncomfortable. No jewellery is permitted in class, which includes rings, watches & bracelets. Stud earrings, belly bars & other piercings are fine. Do not apply hand or body lotions, moisturisers, oils or fake tans for at least 24 hours before class as it makes the poles & you slippy. Bring water, a towel to wipe your pole, a notepad & a fully charged phone to track your progress!
WHAT TO EXPECT
Whilst we already know how nervous you may be feeling, taking the leap & booking is the hardest step! We make it out absolute mission to ensure our space feels as warm, welcoming & inclusive of everyBODY that walks through the doors. So if you're worrying about your age, shape, size, weight, fitness level, gender presentation, hairy legs; let us tell you, that does not & will not ever matter at PPS. You are welcome & awesome just as you are, and we can't wait to help you see that! Got any other questions, just drop us a line, check out our FAQS, or our Access Guide (linked at the bottom of our website here)